FAQ – Frequently Asked Questions & Shipping

Thank you for shopping with Galactic Threads! We want your shopping experience to be as smooth as a journey through the stars. To ensure your satisfaction, we offer a 30-day return policy. Please review the guidelines below for returns, exchanges, and shipping details.

Returns & Exchanges

Conditions for Returns/Exchanges

To qualify for a return or exchange, items must be unworn, unused, and in their original packaging—just as you received them.

How to Initiate a Return

Send your items to the given address by our support team, along with a copy of your packing list or a note including your order number and the reason for the return/exchange:

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Damaged Goods or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@GalacticThreadz.com with your order number and full name. We'll work quickly to resolve the issue and make things right.

Order Information Verification

Please double-check your shipping and billing address at checkout, as they cannot be modified after your order is placed. Orders can only be canceled if there is a critical issue.

Fraud Prevention & Cancellations

We reserve the right to cancel and refund any order flagged as potentially fraudulent by our payment system.

Time Limit for Reporting Issues

For any issues with your order, please contact us within 30 days of receiving your package at support@GalacticThreadz.com.

Shipping Information

We strive to process and ship your order as fast as light speed! 🚀 Please allow 3-5 business days for order processing.

Domestic Shipping

Once shipped, you’ll receive a tracking number via email. Most orders ship within 1-3 business days (Monday-Friday, excluding holidays). If you don’t receive a shipping confirmation, contact us at support@GalacticThreadz.com .

International Shipping

Yes! We ship globally. 🌍 Shipping rates vary based on your location and order weight. Duties and taxes are the buyer’s responsibility.

For international orders:

  • We offer a 30-day return policy (returns only, no exchanges).

  • Some carriers (like UPS Standard or Economy International) may incur additional customs fees depending on the destination country.

Additional Policies

Packages Returned to Sender

If your package is returned due to an invalid or insufficient address, we can reship it for an additional shipping fee. If you prefer not to have it reshipped, we’ll issue store credit for the order total (minus the shipping cost).

Lost Packages

While we pack and ship with care, we are not responsible for lost packages once they leave our warehouse. If your package is missing, please contact the courier (USPS, UPS, FedEx, or DHL) directly to file a claim.

Need Help?

For any further questions or concerns, reach out to us at support@GalacticThreadz.com . We’re always happy to assist you!

Happy shopping, and may your style be as infinite as the galaxy! ✨🚀

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